Head of Payments & KYC

Pentasia

  • São Paulo - SP
  • Permanente
  • Período integral
  • Há 9 dias
We're looking for a Head of Payments & KYC with deep knowledge of the Brazilian market to lead and scale our payments and customer verification function for our iGaming and online wagering business. This role will drive innovation in payment solutions, ensure smooth payment flows, and develop robust KYC processes that meet both regulatory requirements and customer expectations in Brazil.You will be responsible for overseeing payment integrations, managing provider relationships, optimizing transaction success rates, and ensuring a seamless onboarding and verification experience for users-all while maintaining full compliance with emerging Brazilian regulations.Key Responsibilities:Payment Strategy & Operations:
Design and implement the payment and KYC strategy tailored to the Brazilian market across deposit, withdrawal, and fraud prevention touchpoints.Provider Management:
Own relationships with local payment providers, aggregators, PSPs, and banks. Evaluate new solutions and negotiate partnerships that improve performance and reduce friction.Integration & Technical Oversight:
Work closely with tech teams to oversee the integration of payment plug-ins and platforms. Ensure optimal performance of local methods such as Pix, Boleto, TED, credit/debit cards, and e-wallets.KYC & Onboarding:
Design and execute end-to-end KYC and AML processes that are compliant with Brazilian regulatory frameworks. Maintain high standards for data accuracy, fraud detection, and user experience.Analytics & Reporting:
Monitor and optimize KPIs such as approval rates, chargebacks, fraud levels, onboarding time, and payment conversion rates. Provide regular reporting to executive leadership.Regulatory Readiness:
Stay ahead of regulatory changes in Brazil and ensure that all payment and KYC practices meet local compliance requirements, especially under the evolving iGaming regulatory landscape.Team Leadership:
Build and lead a high-performing Payments & KYC team. Collaborate cross-functionally with Product, Compliance, Legal, and Customer Support.Key Requirements:Minimum 4+ years of experience in Payments and/or KYC within the iGaming, wagering, or fintech industries.Proven experience with Brazilian payment methods including Pix, Boleto, and local card schemes.Strong technical understanding of payment platforms, plug-in integrations, API workflows, and end-to-end payment architecture.Hands-on experience managing KYC and AML workflows within a regulated environment.Deep understanding of Brazilian financial regulations and data protection laws.Ability to analyze data to optimize payments and mitigate fraud.Excellent communication skills in Portuguese and English.Experience leading teams and scaling operations.
Preferred Qualifications:Experience launching or operating in a newly regulated market.Familiarity with tools like payment orchestration layers, KYC platforms (e.g., Sumsub, Jumio), and fraud detection systems.Background in project management or process optimization (e.g., Lean, Six Sigma).

Pentasia