Requisitos: • Complete degree (Administration / Engineering / Economics / Foreign Trade); • Fluent English and Spanish; • Desirable knowledge of parts logistics; • Experience in customer service and logistics processes; • Proficiency in CRM tools and data analysis. Atividades: • Resolve inquiries, deviations, and requests efficiently while maintaining a professional and empathetic demeanor, ensuring customer satisfaction and loyalty; • Customer Support & Issue Resolution; • Respond promptly and professionally to customer inquiries across all supported channels; • Resolve customer issues, process requests, and escalate complex cases when necessary; • Provide accurate, valid, and complete information using available resources and tools; • Accurately document customer interactions, issues, and resolutions in the CRM or ticketing system; • Maintain clear and complete records to support internal reporting and analysis; • Escalate unresolved issues or service gaps to team leaders or specialists, following established protocols; • Stay up to date with product knowledge, service procedures, system updates, and technological trends; • Provide feedback and suggestions for improving processes, tools and customer needs; • Monitor the shipments of spare parts from Belgium and USA, acting on deviations and practicing continuous improvement; • Follow the order status, availability regarding customer’s orders and process of quality claims as discrepancies and shipping needs such as tracking number, invoices and export documents; • Execute Kaizens positively impacting our customers.
