Developer Support Engineer II

DocuSign

  • Brasil
  • Permanente
  • Período integral
  • Há 1 mês
Job Description:Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doThe Docusign Developer Support Engineer (DSE) II is a highly technical, customer-facing individual contributor role that serves as a subject matter expert on Docusign’s developer platform. DSEs provide critical support for our most complex developer inquiries, enabling customers to build and scale with Docusign’s APIs, SDKs, and advanced features.You will work directly with developers from ISVs, enterprises, and partners to resolve technical issues and advise on integration best practices. You’ll also contribute to the broader developer ecosystem by creating sample code, knowledge base articles, and participating in developer communities like Stack Overflow. In addition to resolving cases, you will serve as a technical escalation point for internal teams and play a key role in customer enablement and product feedback loops.This is an individual contributor role reporting to a Technical Support Manager.ResponsibilityTroubleshoot advanced API and integration issues across the Docusign Agreement Cloud platformServe as a subject matter expert on Docusign APIs, SDKs, webhooks, PowerForms, embedded signing, and moreCollaborate with developers to guide implementation and resolve issues via code analysis, logs, and integration reviewsParticipate in 1:1 troubleshooting sessions and act as a point of escalation for advanced support inquiriesCreate and maintain sample code, test cases, and technical content to support the broader Docusign developer communityDiagnose customer-submitted code to identify issues and prepare thorough documentation for Engineering escalationReview and validate internally escalated technical cases to ensure complete and accurate information is capturedParticipate in forums and events (e.g., Stack Overflow, webinars, developer conferences) to promote Docusign integration best practicesContribute feedback and insights to Product and Engineering teams based on customer trends and pain pointsJob DesignationRemote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.What you bringBasic
  • Bachelor’s degree in Computer Science, Engineering, or related technical field
  • 5+ years of experience in technical consulting or enterprise-level client support
  • 3+ years of SaaS troubleshooting experience in a technical support capacity, including at least 1 year as a developer or 2+ years as a software/test engineer
  • Experience implementing or supporting enterprise systems of record (ERP, HCM/HRIS, SFA/CRM, etc.)
  • Experience with REST APIs, JSON, XML, SOAP, Pub/Sub architecture, and .NET technologies
  • Experience in at least one programming language: C#, Java, Ruby, JavaScript, PHP, Python, or Node.js
  • Experience diagnosing and troubleshooting performance and network-related issues
  • Experience using GitHub for hosting and managing code samples
Preferred
  • Experience implementing or supporting Docusign APIs and integrations
  • Background in software consulting, technical implementation, or advanced developer support
  • Multilingual proficiency (Portuguese and English required; additional languages a plus)
  • Salesforce.com and Apex experience or certification
  • Proven ability to work with complex third-party integrations
  • Strong analytical and problem-solving skills with experience designing process-mapped solutions
  • Familiarity with debugging REST and SOAP APIs using tools like Postman or Fiddler
Life at DocusignWorking hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at .If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.#LI-Remote #LI-BF3

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