Junior Deskside Support Engineer

• We walk alongside our clients and partners, embedding innovation and agility into everything they do.
• We help them create transformative experiences and human-centered solutions for a better world.
• UST is a mission-driven group of over 39,000+ practical problem solvers and creative thinkers in over 30+ countries.
• Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
• With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.
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• ComThe Deskside Support Engineer (DSE) ensures that client employees remain productive by providing on-site support for hardware, software, applications, installations and mobile devices while ensuring a positive employee experience.
• They will act as the “face of IT” for the client and offer a personalized experience to the client end-user.
• They can build upon a positive culture at the client location and are well versed and educated advocates of improving the end-user's IT support experience.
• To build a quality end-user experience, the DSE partners with client management and their vendors daily.
• Primary responsibilities:- End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers and mobile apps- Advanced knowledge and training in configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers and mobile applications- Responds to end-user product related questions for all supported hardware, software and applications- Understands and maintains/outperforms service levels established- Analyzes problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account related issues- Understands working on ServiceNow ticketing tool.
• Additional Knowledge & Skills:- Maintain all necessary certifications to perform required responsibilities in support of specific computer networks, hardware, software and applications being supported- A+ and Network+ Preferred at minimum- Basic knowledge of networking, Airwatch, SCCM and Cisco routers and switches- The ability to multi-task and handle ever changing priorities- Willingness to learn new skills and work outside of your comfort zone with the end-user community- Ability to manage individual tasks that may require cross departmental communication and collaborationMinimum Requirements:- 2+ years in a customer facing deskside support/end user computing role- Bachelor''s Degree in Management Information Systems or Information Technology or equivalent experience required- Must have excellent communication skills, positive attitude and be engaging with end-users- Must be flexible and able to work various shifts to include weekends if needed (not expected)- Experience with MAC, Microsoft® OS and Microsoft Office® applications- Experience with problem solving in a support-oriented environment- Exceptional soft skills and troubleshooting skills- Team player, good communicator, self-directed work style and ability to multi-task- Advanced level of English is required.
• Details modality:Monday and Wednesday in the office: schedule: from 9 am to 6 pm, Vila Cordeiro, São Paulo | Tuesday, Thursday and Friday working from home.
• If you would like to know more, do not hesitate to apply and we'll get in touch to fill you in details.
• UST is waiting for you!!

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