Strategic Operations Analyst

• This role is key to driving internal efficiency, strengthening data integrity, and enhancing cross-departmental collaboration.
• You'll act as a strategic enabler and systems observer, ensuring that our CRM/PRM tools are used effectively to generate insights and support long-term planning.
• If you are analytical, process-minded, and proactive in maintaining high-quality internal data, this role is for you.
• Key Responsibilities: Strategic Intelligence & PRM/CRM Oversight Monitor CRM/PRM data to detect gaps in client engagement history.
• Follow up with Sales Directors and team members to ensure accurate data logging.
• Analyze CRM/PRM data to identify trends, support reporting, and generate strategic insights.
• Cross-Functional Process Understanding Map and document workflows across departments.
• Observe meetings and shadow teams to identify silos and inefficiencies.
• Recommend improvements to drive clarity, redundancy, or cross-training.
• Strategic Support & Insights Support leadership with initiatives like client segmentation, performance reviews, and market analysis.
• Extract and present data for strategic decision-making.
• Maintain a log of observations, bottlenecks, and actionable suggestions.
• Documentation & Reporting Keep SOPs and internal process documents up-to-date.
• Deliver recurring summaries with data quality status, key insights, and recommendations.
• Contribute to quarterly presentations and strategic overviews.
• Requirements: Bachelor's degree in Business, Economics, Engineering, or a related field.
• 1-3 years of experience in business analysis, sales operations, or internal consulting.
• Fluent in English Strong analytical and critical thinking skills.
• Excellent communication and follow-up skills-especially with senior stakeholders.
• Ability to navigate cross-functional environments and competing priorities.
• Proficiency in Excel and PowerPoint; BI tools a plus.

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