Requirements: • Engineering degree in Mechanical, Electrical, Mechatronics, or Electronics Engineering (or equivalent); • Strong knowledge of quality tools, root cause analysis, statistical methods, and reliability; • Fluent in English; Spanish is a plus; • Familiarity with truck systems and applications is appreciated; • Proficient in Microsoft Office; • Experience with Jira, Volvo Portal, LVD, VDA+, KOLA, Impact is appreciated; • Understanding of the dealer network is a plus. Activities: • Detect, quantify, and prioritize customer quality issues; • Lead pre-investigations and recommend containment actions (e.g., internal campaigns); • Use tools like Excel, Power BI, SQL, Minitab to analyze data and support investigations; • Recommend and present external campaigns to the Campaign Committee; • Lead and coordinate cross-functional teams during the initial phases of quality issues solving process; • Communicate effectively with stakeholders across GTT, GTO, and brands; • Support new projects with field experience and contribute to long-term quality roadmaps; • Ensure the customer voice is represented in problem-solving processes; • Identify potential safety-related issues and escalate appropriately; • Predict and report quality KPIs to the organization.
