Field Service Technician

• LTD is a high-tech enterprise gathering R & D, production and marketing of laser equipment at one, the headquarters is located in Jinan high-tech zone.
• BODOR is a rapidly growing company owning over 1,500 employees.
• It is also the first listed company in the laser cutting machinery industry of north China.
• R & D capability and development speed of BODOR laser have become the benchmark of China''s high-end mechanical intelligent manufacturing industry.
• At the beginning of establishment, BODOR set up its R & D center in China and Switzerland.
• With strong R & D capability, BODOR emerged with unique technical advantages among competitors.
• Up to now, BODOR sells to more than 150 countries over the world.
• BODOR always puts technological innovation as core power of company, after years of rapid development, BODOR obtained many intellectual property rights.
• **Summary**:To support customers with BODOR.
• Responsible for offering technical advice to the customers and after-sales service in the field.
• **Responsibilities**:- Assist personnel and customers with troubleshooting of the laser machines mechanical and electrical problems, and take appropriate action to resolve customer issues.
• - Track technical issues and incoming requests from customers.
• - Manage schedule and follow up with customers in territory to ensure customer is optimizing the use of the lasers.
• - Perform mechanical repair on laser machines at customers location, and ability to determine if the repair will require special resources or parts.
• - Understand layout drawings and blueprints in the installation of equipment.
• - Develop and maintain a (replacement) parts list and ensure the parts are in stock by effectively communicating with relevant customers, staff, vendors and manufacturers.
• - Identify safety issues on the machines.
• - Provide customer trainings.
• - Write and compose service reports and expense reports.
• - Perform failure mode analyses and make upgrade recommendations.
• - Assist with the final integration and commissioning of complex automation projects as needed.
• - Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed.
• - Regular travel within assigned territories.
• - 75% travel required.
• - Other duties as assigned.
• **Basic Qualifications**:- Associate degree in mechatronic, automation engineering, mechanical/electrical engineering or equivalent with 2+ years experience on automated CNC machines.
• - Recent experience of installing, repairing and diagnosing problems of automated CNC machines.
• - Familiar with engineering software, such as SolidWorks, AutoCAD, etc.
• - Able to read and interpret electrical and mechanical drawings and test equipment.
• - Excellent verbal and written communication skills.
• - Demonstrated technical writing skills- Proficiency in Microsoft Word, Excel, and remote communications.
• - Proficient at working independently and as part of a team in a fast-paced environment.
• - Self-driven and responsible.
• - Ability to work under pressure.
• - Ability to travel as required (local and domestic).
• - Ability to lift 50 lbs.
• **Preferred Qualifications**:- Bachelors Degree in mechatronic, automation engineering, or electrical engineering from an accredited university.
• - 5+ years related experience on automated CNC machines.
• **Perks**:- Competitive compensation package- **If interested in this outstanding opportunity, please submit your resume by responding to this job posting!

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