Administrator

• Administrator_- Guide the administrators with the complex problems_**_External_**- Client_- Resolving the tickets/ queries and servicing them_**_- ****Display**- Lists the competencies required to perform this role effectively:_- **_ Functional Competencies/ Skill_**- Process Excellence - Ability to follow the standards and normsto produce consistent results, provide effective control and reductionof risk -**_ Expert_**:- Systems Thinking - Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - **_Competent_**:- Technical knowledge - knowledge of the various devices/network etc which the administrator have to service - **_Expert_****_Competency Levels_****_Foundation_**Knowledgeable about the competency requirements.
• Demonstrates (inparts) frequently with mínimal support and guidance.
• **_Competent_**Consistently demonstrates the full range of the competency withoutguidance.
• Extends the competency to difficult and unknown situations aswell.
• **_Expert_**Applies the competency in all situations and is serves as a guide toothers as well.
• **_Master_**Coaches others and builds organizational capability in the competencyarea.
• Serves as a key resource for that competency and is recognisedwithin the entire organization.
• - **_Behavioral Competencies _**- Problem solving- Execution excellence- Passion for results- Collaborative working**Deliver****_No.
• _****_Performance Parameter_****_Measure_**1.
• 100% adherence to SLA/ timelinesMultiple cases of red timeZero customer escalation2.

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