Sr. Customer Success Manager

LatamCent

  • Florianópolis - SC
  • Permanente
  • Período integral
  • Há 1 mês
  • Aplicar facilmente
Senior Customer Success ManagerLocation: Latin America (Remote)Type: Full-Time | C2-Level English RequiredAbout LatamCentis a boutique staffing agency dedicated to connecting high-performing talent from Latin America with leading U.S. startups and tech companies. We specialize in placing top-tier professionals in go-to-market, finance, and technical roles across fast-growing teams. Our mission is twofold: to help innovative companies scale efficiently and to unlock career-defining opportunities for exceptional Latin American talent.About the RoleLatamCent is seeking a proactive and relationship-focused Senior Customer Success Manager to lead post-sales success for our strategic client base. This role goes beyond the traditional CSM scope - you'll serve as a trusted advisor and primary point of contact for onboarding, adoption, and long-term value realization.You'll work closely with our primarily US-based clients, as well as some in EMEA, to ensure seamless implementation, drive meaningful product engagement, and deliver a high-touch, white-glove experience at every stage of the customer journey.What Youll Do:
  • Lead onboarding, training, and implementation for new clients
  • Build and maintain long-term, trust-based relationships with key stakeholders
  • Act as a strategic advisor and problem-solver across support, strategy, and technical issues
  • Personally handle workflow optimization, product adoption, and ongoing account growth
  • Drive renewals and expansions by delivering measurable value
  • Collaborate cross-functionally with Product, Support, Engineering and Sales to advocate for client needs
  • Own all aspects of the customer journey, no delegation, no red tape
  • Join client Slack channels, schedule ad hoc Zoom calls, and help clients work through technical or operational roadblocks
What Were Looking For
  • 3-5+ years in high-touch Customer Success or client-facing B2B SaaS roles
  • Proven experience managing onboarding, training, renewals, and expansion
  • Exceptional communication and project management skills
  • Comfortable working directly inside client workflows and systems (Slack, spreadsheets, etc.)
  • Self-starter with an ownership mindset and consultative approach
  • Strong relationship-building and problem-solving instincts
  • Fluent English (C2 level) with excellent written and verbal communication
  • Familiarity with tools like HubSpot, Zoom, Google Workspace, and Notion
  • Bonus: Experience with internal tools, onboarding platforms, or workflow automation (e.g., Zendesk, Asana, Lattice, Calendly, Zapier)
Experience working with USA based B2B SaaS startupsNice to HaveBackground in onboarding/implementation roles or professional servicesExperience supporting HR tech, internal comms platforms, or enablement toolsExperience in B2B SaaS Sales since many of our clients are sales enablement teamsWorked with complex SaaS tools involving integrations, automations, or calendaringFamiliarity with SalesforceAvoid This Role If
  • You prefer scaled/tech-touch models with minimal client interaction
  • Youre focused mostly on churn prevention or renewal metrics
  • You delegate onboarding or dont enjoy hands-on troubleshooting
Company Overviewis redefining the employee experience through powerful onboarding and internal engagement tools. Our customers trust us to deliver high-impact, high-touch service that drives adoption and results. We operate in fast-moving, cross-functional environments and believe in rolling up our sleeves to help customers succeed. If youre energized by deep client relationships, solving complex problems, and making a real impact youll thrive here.Job description provided by a nearshore recruiting and staffing agency.

LatamCent