Job Title: Senior Group LeaderLocation: hybridAbout the RoleWe are seeking an experienced Senior Group Leader with strong leadership skills and a proven background in BPO operations. In this role, you will be responsible for managing teams, client relationships, and ensuring process excellence, while optimizing performance and service quality.Key ResponsibilitiesManage team performance and client engagement.Monitor operations to ensure efficiency and adherence to processes.Provide leadership, mentoring, and support to a team of associates.Collaborate with stakeholders to meet business objectives and KPIs.Drive continuous improvement initiatives in operations and service delivery.Requirements4–6 years of BPO experience in a process involving Spanish and English support.Proven experience in managing teams and client relations.Strong problem-solving, analytical, and leadership skills.Ability to work in a fast-paced environment with a focus on customer satisfaction.Essential SkillsFluency in Spanish and English (minimum B1 level).Strong communication and people management skills.Ability to manage and optimize operational performance.Preferred QualificationsExposure to multinational clients and cross-cultural environments.Experience in reporting, process optimization, and team coaching.LanguagesSpanish + English (Read, Write, Speak).Headcount1 FTEWho We AreTalent where you need it, when you need it!SGF Global is a leading provider of specialized talent solutions, connecting highly qualified professionals with opportunities across multiple sectors. We offer temporary, permanent, and project-based staffing solutions in technology, finance & accounting, engineering, marketing, legal services, administrative & customer support, energy, oil & gas, telecommunications, manufacturing, aerospace, life sciences, mining, and utilities.At SGF Global, we work to place you in the best position for success, offering access to top-level opportunities, competitive compensation, attractive benefits, and free online training. Stay connected to every opportunity, anytime, even from your phone.
