L&D Instructional Design/Development
- Brasil
- Permanente
- Período integral
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.The Sr. Specialist, Instructional Design is responsible for managing end-to-end processes as lead designer to effectively design and develop adult classroom facilitator-led and self-paced materials. This position manages training materials, including new-hire, continuing education, or maintenance needs to support client or internal programs and ensure superior workforce preparation.What you will do in this roleIn everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.Essential Functions/Core Responsibilities
- Develop and maintain training materials for participants and facilitators, containing learning objectives, activities, content based on top call drivers, and performance measurements
- Collaborate with peers to propose creative learning solutions when developing training materials for different audiences
- Identify and provide improvement recommendations to lesson specifications, including, but not limited to, suggesting alternative delivery methods/approaches
- Interact and lead discussions with multiple key stakeholders to solicit input on the needs of the program and vision for classroom delivery strategies
- Mentor peers by conducting peer reviews for other Instructional Designers
- Lead learning initiative projects while driving consistency within the core team members
- Create onboarding material, a development SharePoint site for content creation, and other supporting documentation for projects
- Lead or collaborate with business stakeholders for analysis and build a redesign curriculum map as needed (for example, changing the overall flow based on top call drivers to improve efficiency or reduce training time)
- Lead Trainer the Trainer teach backs (course demo); synthesize, clarify and follow-up on feedback
- Oversee implementation, organize and consolidate feedback from multiple sources, conduct performance analysis to validate effectiveness of training material post-development, and update the material accordingly
- Request/access, read and interpret reports to perform analysis, including trending performance gaps and recommending a learning solution
- Actively research and stay current on industry trends to recommend innovative techniques to improve the current standards
- Provide additional support or act as a backup to the Instructional Design Manager when he/she are out of the office, including, but not limited to:
- Oversee, coordinate, prioritize, assign, and monitor work assignments among team members within targeted effort hours and timelines
- Lead problem resolution and escalations, and guide team members to use critical and creative thinking to identify and apply sound business solutions to achieve customer satisfaction"
- Bachelor's Degree in related field from a four-year college or university with 3 - 5 Years of Experience preferred
- Sense of professionalism and ability to develop relationships.
- Strong attention to detail.
- Self-starter, sense of urgency, and works well under pressure, ability to take initiative
- Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
- Proficient in Microsoft Office.
- Strong communication skills, both written and verbal.
- Proficient in content development tools (ex: Adobe Captivate, Articulate 360 and Vyond)
- Proficient in photo and audio editing software (ex: Photoshop, Illustrator, MS Paint, Adobe Audition and Audacity)
- Effective presentation skills, including creative training techniques and adult/accelerated learning techniques
- Has developed professional expertise and has a number of years of work experience; Proficient in applying company policies and procedures to resolve a variety of issues
- Exercises judgement and reviews a variety of factors to analyze situations or data and recommend solutions to complex problems.
- Combines information with growing experience and functional knowledge to recommend ways of improving current processes.
- Uses subject matter knowledge to recommend solutions to a variety of problems.
- Often works independently; receives minimal guidance
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.