Job Description:Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doAs a Sr. Partner Operations Analyst on the Partner Ecosystem Operations team, you will play a key role in improving the quality, consistency, and integrity of partner data. You will define and implement data management guidelines, lead data cleanup efforts, and serve as a subject matter expert for partner-related processes. You will collaborate cross-functionally to support the scalability and effectiveness of our partner ecosystem.This position is an individual contributor role reporting to the Senior Manager, Partner Operations.ResponsibilityOwn and drive partner data hygiene efforts, including regular audits, cleanup activities, and data integrity checksBuild and maintain Tableau dashboards to support visibility into partner program performance and key metricsSupport the ongoing development and operationalization of the Partner Program by providing data insights and process improvementsDefine and document standards for partner data management and ensure alignment across teamsCreate, run, and maintain reports to support key initiatives, identifying trends and resolving data quality issuesCollaborate with Partner Managers, Sales, Revenue Operations, and cross-functional stakeholders to support business initiativesUse process mapping and data analysis to assess process effectiveness and recommend improvementsMeasure and track the impact of operational enhancements on KPIs, delivering insights that inform decision-makingIndependently identify analytics needs, gather requirements, and deliver actionable solutions with minimal oversightDevelop and maintain internal documentation, including partner data guidelines and support resourcesPrepare clear and concise deliverables that synthesize complex findings into insights for stakeholdersSupport ad-hoc initiatives and evolving business priorities as neededPartner effectively across time zones and regions, fostering global alignment and communicationJob DesignationHybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.What you bringBasic5+ years of experience in partner operations, customer support, or a related operational functionExperience with Salesforce and particularly with navigating and managing CRM dataExperience with spreadsheet tools such as Microsoft Excel and Google Sheets (pivot tables, advanced formulas, data visualization)Experience with SQL with the ability to write queries to extract and manipulate dataDemonstrated ability to independently lead analytics projects, including gathering requirements, documenting processes, and delivering actionable insightsExperience with generative AI tools (e.g., AskGPT, Gemini) for research, analytics, and documentation supportBachelor’s degree in Business, Marketing, Communications, or a related fieldExperience with contract management processes and compliance considerationsPreferredStrong organizational and project management capabilities with the ability to manage multiple priorities in a fast-paced environmentHigh attention to detail with a focus on data accuracy and qualityExcellent verbal and written communication skills, with a collaborative and solution-oriented mindsetMaster’s degree in Business Administration or a related field5+ years of experience in partner operations or partner management within the technology industryExperience building dashboards in Tableau or similar BI tools to support program operations and reportingExperience delivering internal training sessions or external-facing presentationsFamiliarity with global partner ecosystems and cross-cultural business practicesAdvanced skills in CRM and partner portal platformsStrong background in data analysis, dashboarding, and reportingUnderstanding of modern digital marketing tools and partner enablement strategiesProven ability to build and maintain effective business relationshipsProactive, self-motivated, and capable of identifying and resolving operational gapsWillingness and flexibility to work across time zonesExperience leading or contributing to cross-functional projects and initiativesLife at DocusignWorking hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at .If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.#LI-Hybrid
