IT Helpdesk

São Paulo - SP
Permanente
Período integral

Há 1 mês
Aplicar facilmente

This position is 100% on siteWe’re looking for a proactive IT Help Desk Technician to support our growing team in São Paulo. You’ll work closely with our Senior IT Administrator, assisting internal users, resolving Wi-Fi and basic network connectivity issues, and ensuring a seamless and friendly tech support experience.This role is ideal for someone with foundational IT knowledge—but more importantly, someone who brings positive energy, professionalism, and a true white-glove service mindset. You’ll be the go-to presence for IT support in the office.What You'll Be Doing

Serve as the first point of contact for IT support via in-person, email, chat, and phone
Troubleshoot and resolve Wi-Fi and LAN connectivity issues
Set up, maintain, and support end-user devices (Windows/macOS), printers, and peripherals
Assist the Sr. IT Admin with escalated tickets and basic infrastructure maintenance
Document support interactions and update internal knowledge bases
Help onboard new employees with IT setups and orientation
Provide solutions-oriented support in every interaction

RequirementsWhat We’re Looking For

1–3 years of experience in IT support, help desk, or desktop support roles
Intermediate English level
Basic understanding of Wi-Fi, LAN networking, and troubleshooting techniques
Familiarity with both Windows and macOS operating systems
Experience using help desk/ticketing platforms (e.g., Zendesk, Freshservice, Jira)
Technical degree, diploma, or ongoing studies in IT, Computer Science, or a related field
Excellent interpersonal skills—a great communicator with a customer-first approach

Nice-to-Haves (but not required)

CompTIA A+, ITIL Foundation, or similar certifications
Experience supporting mobile devices or small office networking equipment

BenefitsWhat We Offer

Health Insurance
Private Pension
Meal voucher
Life Insurance
Transportation voucher

About SIDESIDE is a global services company working at the forefront of interactive entertainment and production support. Previously part of PTW, we are now fully unified under the SIDE brand, delivering creative and technical services for some of the most iconic games and entertainment projects worldwide. With over 35 studios across the globe, our mission is to empower creative teams with high-quality solutions, local support, and global expertise.We believe that great service starts with great people—and that’s where you come in.

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