Supply Operations Manager - Surge Operations

• G.
• rainy days, local festivals) and work on systematic response models; Benchmark industry practices and propose improvements to current surge framework; Liaise with regional and city leads to gather operational feedback and translate that into product requirements; Document SOPs and builddashboards/tools that track surge effectiveness and fleet responsiveness over time.
• Requirements:3-5 years in supply/ops strategy, product ops, or logistics planning (food delivery, ride-hailing, Q-commerce preferred); Proven track record of designing or optimizing operational frameworks-not just running them.
• Experience in freelance-heavy or gig-based labor markets a strong advantage; Strong analytical and systems thinking skills; and comfort with data dashboards, basic product flows; Can synthesize on-ground feedback into scalable SOPs and product recommendations.

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